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Associate IT Business Systems Analyst – Night Shift – 12 month contract
- Full Time
- Salary: Competitive Salary, Family Healthcare, Pension, Bonus, Holidays
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations
At our IT Department in Medtronic, we focus on partnering with global manufacturing to support the operational needs and enable their strategic plans through collaboration, leadership and innovation. IT Business Systems Analysts communicate with numerous functional areas and support business needs related to technology, operational processes, and data relationships / configurations to sustain operations. They align processes across business units / geographies and develop solutions to issues while facilitating process development and improvement activities.
Come for a job, stay for a career!
A DAY IN THE LIFE OF:
You will be supporting all IT incidents for the Parkmore site across the night shift.
You will provide functional knowledge and technical support to the business supporting manufacturing.
You will respond to all incidents and requests raised via our ServiceNow ticketing system and the emergency IT Service Desk helpline.
You will determine business impact based on the business unit criteria.
You will work closely with global escalation teams, while owning all incidents at a local level.
You will work on tasks to develop and / or address process improvements, training, knowledge transfer, reports, and documentation.
You will create and update the knowledge base to improve service to clients including: develop written procedures, tips, reports, and support related material.
You will ensure that Medtronic’s systems and the information on them are protected in accordance with Medtronic’s Information Protection Policies and Standards, as well as best Information Protection practices.
SKILLS & EXPERIENCE
Level 8 computing degree
1 years’ deskside support experience
Windows 10 and Office 365
Windows server and Active Directory
Experience using / supporting SAP and /or SAP ME a benefit
Experience working in a manufacturing environment a benefit
Excellent communication skills
Self-motivated and proactive
Ability to work under minimal supervision