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Secure Remote Specialist

  • CloudAssist
  • Clare

To apply for this job email your details to cv@cloudassist.ie

CloudAssist are currently seeking Secure Remote Specialists who have a keen interest of Microsoft Cloud Services to join our team. This is a remote working position, and it is preferred that the candidate has previous experience of working from home whilst interacting successfully with external customers. Comprehensive onboarding training will be provided for both remote working and delivering secure remote workshops.

As a Secure Remote Specialist, you will work remotely from the comfort of your home while working within a dynamic and supportive environment. You should be able to confidently deliver remote workshops to our customer base. The role will require you to work with external customers primarily through Microsoft Teams to identify their challenges & prioritize use cases which will result in a clear path to success for the customer in assisting Microsoft Teams Adoption. You should be an advocate for the customer and put yourself in their shoes to understand their true need and deliver the art of the possible. You should act as a business coach and think about the customer’s business holistically when developing potential solutions.

Primary Job Responsibilities: 

  • To deliver Microsoft tailored assessments to customers covering topics such as:
  • Cloud/Hybrid Identity and Authentication
  • Single Sign on & Self-Service Password Reset
  • The rapid deployment of Teams (activation, installation & configuration)
  • Adoption (end-user training, workload introductions & support resources)
  • Secure access to Teams (Conditional Access & MFA)
  • Stay abreast of the existing and new Microsoft product suite
  • Become Microsoft certified through formal online proctored Microsoft exams
  • Develop & document best practices with regards to assessment delivery
  • Develop & nourish strategic relationships with key stakeholders to understand customers’ business needs and match those needs with the Microsoft product suite to achieve desired outcomes
  • Completing customer workshops with POE (Proof of Execution) and essential follow-up documentation after each interaction
  • Identify opportunities for improvements and growth within the customer base

 Job Requirements:

  • Microsoft 365 experience
  • Well-organized, self-starter that can work independently with minimal direction
  • Effective time management including the ability to multi-task, organize and prioritize
  • Ability to research and grasp technical information across multiple tools whilst interacting with the customer
  • Proven track record of being incredibly resourceful in identifying customer challenges
  • Be comfortable with change, particularly supporting an evolving product suite
  • Possess a desire to be a Customer Champion though customer empathy and advocacy
  • Prioritizes communication and presentation skills with the ability to effectively adjust language to the target audience (CFO, CEO, IT, Operations etc.)
  • Demonstrates expertise in applying consultative methodologies and techniques to uncover potential new opportunities
  • Relationship Management – proven track record in building and nurturing new relationships across organisations
  • Naturally empathetic, patient and an articulate communicator
  • Study or Degree in an IT related field or have a CompTIA A+ Security Certification preferred but also open to non-IT related disciplines

Additional must have Requirements

  • We require that the candidate has a quiet and professional workspace with a locked door
  • High-speed internet service (25 MB download and 5 MB upload) from a reliable provider
  • Potential candidates are offered the opportunity to complete Microsoft training prior to final interview
  • Successful completion of a pre-employment assessment and background check.

If interested, please email with the subject line – Secure Remote Specialist to cv@cloudassist.ie

To apply for this job email your details to cv@cloudassist.ie