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Service Desk Engineer

  • Intuity Technologies
  • Galway

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The Level 1/2 Service Desk Engineer provides technical support and advice to users across multiple sites, platforms and technologies.

The postholder reports to the Service Desk Supervisor or designated manager.

Key Accountabilities

Working across teams and closely with our customers, to deliver high quality technical and customer service as part of the Intuity ITSM built on the ITIL Framework.
Provide remote support to users and solve non-complex incidents to minimise system down-time and loss of productivity.
Escalating issues to management as appropriate
Using support tools to manage and track tickets and customer incidents and requests.
Complete basic / standard requests for computers, printers, multifunction devices, equipment and other ICT systems in line with defined Service Level Agreements.
Maintain clear and efficient communication with management and customers at all times.
Meeting individual and team Key Performance Indicators.
Contribute to the development of reference/training materials to assist the team through maintenance of documentation on system configurations and technical processes.

Relevant third level degree and or minimum 1-2 years industry experience in a similar role
ITIL v3 or v4 Foundation Certification (desirable)
Excellent Communication skills
Fluency in English language written and oral
Authorisation to work in Ireland

Technical Knowledge of the following:

Windows 10.
MS Windows Server: 2008, 2012, 2016, 1019.
MS exchange 2010 and above.
Remote Desktop Server Implementations.
Networking- Managed Switches, VLAN’s, Wireless Access Points, Routers / Bridging.
Security – Firewalls (SonicWall, Fortinet, Cisco, Spam Filtering, Web Filtering , Endpoint Protection, Security Best Practices.
Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.
Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.
Selected applicants will be required to complete a technical assessment as part of the recruitment process


You will work as part of a highly skilled team providing best in class IT support nationwide. This role can operate remotely or based out of our offices in Galway, Roscommon or Dublin.

We offer:

Competitive package
Company Pension
Sports & Social club
Subsidised Learning & Development Opportunities
Onsite gym
EAP Programme

To apply for this job please visit login.hirelocker.com.