Service Team Co-ordinator

Join our Team:

Are you interested in a new challenge working with a fast-paced, energetic team?

Job Purpose:

We are looking for a highly organised, communicative and analytical Service Team Coordinator who will be responsible for liaising with clients, service engineers and internal staff to ensure client requirements are meet and exceeded. You will be working within a fast paced, energetic team and have a passion for organization and managing schedules.

Key Responsibilities:

• Efficiently schedule engineering teams to meet customer requirements and balance workloads
• Co-ordinate service calls with customers; monitor and manage service contracts to meet and exceed service agreements
• Interact with customers and field engineers to ensure clear communications and timely response to service requests
• Liaise with office team members ensuring data is accurately captured and processed to meet internal deadlines
• Oversee and co-ordinate policies, procedures and required documentation for the service engineering teams
• Other responsibilities and duties as may be required to support the service and office teams

Essential Requirements:

• 2 years experience in an office co-ordination and customer support role, ideally with experience in planning service team daily and weekly schedules
• At minimum, level 6 Certificate in Business, Office Information Systems, Event Management or Project Management
• Analytical, problem solver and decision maker
• Excellent communication skills, both written and verbal, to receive phone calls and respond to emails from clients and engineers
• Strong PC skills, particularly the MS office suit (advanced Excel is essential)
• Ability to think creatively to resolve problems as they arise