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Technical Customer Support

  • Clubforce
  • Galway

To apply for this job please visit www.linkedin.com.

Clubforce has transformed the way sports clubs are managed. We provide the market leading club management platform, used by teams worldwide to unify their membership, to take the pain from admin and to drive fundraising forward. Clubforce technology allows volunteers, parents and players to work together more effectively and receive information at the right time so every member can participate to their best.

Clubforce is now looking to add a technical customer support professional to our team to assist with configuring the Clubforce platform to meet customer requirements. This is a hands-on technical role which requires familiarity with software applications.

What you will do

  • Work with our Customer Success Team to deliver an outstanding level of customer service in onboarding and retaining customers
  • Support customers in their adoption and use of the system through constant engagement
  • Customise, test and refine the customer’s profile and get customer sign-off to go live
  • Help customers to diagnose issues and resolve in a timely manner, liaising with other internal departments as required (sales, customer success, training, tech support)
  • Communicate with customers on available training and support resources in the Clubforce Helpdesk.
  • Prioritise workload and juggle multiple customer interactions simultaneously
  • Channel customer feedback to relevant departments as appropriate (product development, tech support, management etc.)
  • Interact with customers on phone, email and chat and document interactions in CRM system
  • Actively seek solutions and propose alternatives to customer challenges
  • Proactively learn about emerging Clubforce products and how they can solve specific customer requirements

Required experience/skills: 

  • Bachelor’s Degree in Computer Science or related field is required
  • Related postgraduate studies may be considered
  • Experience using CRM, helpdesk and VOIP systems would be an advantage
  • Knowledge of different web technologies e.g. HTML, Responsive web design, web apps
  • Excellent communication skills
  • Awareness of the challenges faced by sports club volunteers would be an advantage

The ideal candidate will demonstrate: 

  • A can-do attitude and a desire to exceed customer expectations
  • The ability to juggle multiple customer needs on a day-to-day basis
  • Strong organisational skills
  • An ability to work on own initiative and interact with various internal teams
  • A willingness to learn and absorb technical information
  • Flexibility in your approach to work e.g. hybrid home/office working arrangements
  • A passion for sport (this is not mandatory but it may help!)

To apply for this job please visit www.linkedin.com.