Client Profile: Accountancy Practice, Donegal

Our client is a long-established firm based in Donegal. They have a varied base of clients across a number of industry sectors. They provide their clients with business advice across audit, tax, and general consulting. This is a progressive firm whose Partners are keen to further develop the practice.

Role: Practice Senior

They wish to recruit a Senior with a number of years’ experience in practice to join the firm. Reporting to the Partners, the role will offer the successful candidate exposure to a variety of clients from medium-sized companies to sole traders and high net worth individuals.

This role will include:

  • Handling year-end accounts preparation assignments to Partner review stage
  • Personal and corporate tax returns
  • Monthly management accounts
  • Small company audit

The role is challenging, and the existing Partners are keen to recruit a candidate who can contribute to the development of their firm.

Candidate Profile     

The successful candidate should have qualified with a quality accounting firm and have a focus on developing a long-term career in practice. Additionally, they should be able to prepare accounts and audit files to Partner review stage and be capable of working on their own initiative.

Interested in this Position? 

Contact Brian Fowler, FCCA Managing Director, Accountancy Solutions

brian.fowler@accountancysolutions.ie

Following our inclusion in The Sunday Times’ list of 100 fastest-growing companies and having finished 2023 as ‘Company of the Year’ at the Belfast Business Eye Awards, FinTrU is now looking for a receptionist to join our growing team.

 

We are looking for a dynamic receptionist to join our team in Derry/Londonderry for 12 months maternity cover. This is an exciting opportunity to be part of an expanding office location in a front of house role to support the office management department, while being part of an effective wider team.

 

FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to both our clients and our 1400 employees. Our philosophy of continued learning and development, an unwavering commitment to diversity – in all its forms – and our vibrant social culture continue to make us a workplace of choice.

 

The desirable experience

·        Experience working within professional services or hospitality in a client or customer-facing role

·        Office administrator/business support experience

·        Practical experience and knowledge of Microsoft Office in a working capacity etc. and a keenness to further develop skills in these programs

 

What can you expect in this role

·        Support the Senior Office Manager with general office operations

·        Relationship management with 3rd party vendors

·        Ensuring the office is professionally presented and well maintained at all times

·        Deliver and maintain exceptional standards throughout the workplace to meet staff and client requirements

·        Providing administrative support and assisting Office Management and Corporate Services teams

·        Inventory management

·        Assist office management team with Health and Safety requirements and schedule planning

·        Assisting with planning, organising, and coordination of office meetings and events

·        Providing front desk cover on other FinTrU sites, when required

·        Any other ad hoc duties commensurate to the role

 

 

Skills beneficial to this role

·        Develop new ideas which help to continuously improve processes

·        Always display a positive attitude and to be a role model for the business

·        Highly organised with the ability to multitask and prioritise tasks appropriately

·        Enthusiastic, friendly, well-presented with a professional demeanour

·        Excellent interpersonal and communication skills

·        Excellent attention to detail and accuracy

·        Flexible and adaptable to changing situations, showing leadership skills

·        Willingness to take on responsibility, with a proactive, hands-on approach

 

You should apply if you:

·        Always display a positive attitude and will be a role model for the business

·        Are highly organised with the ability to multitask and prioritise tasks appropriately

·        Have a willingness to take on responsibility, with a proactive, hands-on approach

·        Possess excellent interpersonal and communication skills

 

This is an opportunity to work on:

·        Providing administrative support and assisting Office Management and Corporate Services teams with general office operations

·        Ensuring the office is professionally presented and well maintained at all times

·        Assisting the Office Management team with Health and Safety requirements and schedule planning

 

Please follow the link to read our full Job Description here and apply online.

 

At FinTrU, we are first and foremost passionate about our people, and we recognise that the company is motivated by our employees who live the company values and demonstrate passion in abundance coupled with humility. To continue and attract, develop, and retain the very people that make up our DNA we are committed to investing in supporting you to fuel your continuous professional development journey.

 

We reserve the right to alter or amend the shortlisting criteria at any time during the process.

Role: Information Security Analyst
Job Type: Fixed-Term 12 Months
Location: Letterkenny – Hybrid

Ready to utilize your skills in a fast paced and dynamic environment?

Are you looking for an exciting opportunity as an Information Security Analyst for a large global financial organization?

Are you passionate about Cyber Security?

We have an exciting role for you as an Information Security Analyst!

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

  • Be part of an exciting Cyber Security team where you will be challenged every day
  • Opportunity to work in a fast paced dynamic environment
  • Potential to upskill in other areas of Cyber Security

The Role

Request administration/processing (add, remove, modify application access)
Report generation and distribution.
Ability to meet and exceed business KPI’s
Responding to customer queries via MyTechHelp – Client’s customer query platform
Responding to queries and issues logged by Hotline team and Global Technology Helpdesk
Issue resolution and root-cause analysis of customer access issues.
Procedural document maintenance (SOP creation and maintenance)
Making & Receiving calls from / to the Security hotline
Performing Password resets when required
Contribution to knowledge base and customer training efforts as and when required.

Your Profile
Key skills/knowledge/experience:

Communication, verbal and written.
Security Mindset, problem solver.
Attention to Detail, Identify Risk to business.
Ability to work on own initiative and as part of a global team.
Working Knowledge of SailPoint and ServiceNow.
Good to have: Certification in Information Security e.g. Security+, CISM or Customer Identity Access Management (CIAM)

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at Jennifer.long@Tcs.com with the subject line: “Disability Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process
1. Online application > 2. Technical assessment > 3. Technical discussion > 4. Managerial discussion > 5. HR discussion. (Tech graduate role – typically)

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)

Join us and do more of what matters. Apply online now.

FinTrU has a new opportunity for an experienced HR professional based in Belfast, Derry/Londonderry or Letterkenny to accelerate their career and be part of FinTrU’s global HR team.

Please note:

Applicants based in Letterkenny require solid working knowledge of employment law and working practices in both Northern Ireland and Republic of Ireland.

 

Your New Role

Reporting to the Head of HR Business Partnering, you will provide expert advice to managers on the company’s policies and best practices. You will provide practical guidance and options to support desired business outcomes, ensuring a best-in-class HR service to the wider business.

You will act as a key partner to the wider Corporate Services team, the Senior Management team, and all other employees providing timely and clear advice, demonstrating a high degree of commercial awareness of the business, its people issues and priorities.

What you can expect in this role:

  • Coaching managers up to Director Level on employee related issues and providing advice on all ER matters including grievance, disciplinary and performance, ensuring adherence to policies and best practice, and the timely and effective resolution of cases
  • Building and maintaining key stakeholder relationships, creating a shared vision, ensuring consistency of approach throughout the organisation, across multiple sites
  • Positively influencing current ways of working, driving a culture of continuous improvement and fostering positive change throughout the company
  • Ensuring all HR processes and procedures are robust, fit for purpose and comply with current legislation
  • Design and facilitation of training on key HR topics, to be delivered to employees both virtually and in-person
  • Collaboration with the wider HR team on ad hoc projects/HR initiatives, as directed

You should apply if you have:

  • Minimum of six years’ experience in a HR generalist role with a minimum of two years as an HRBP with broad generalist HR knowledge
  • Working knowledge of employment law and working practices in Northern Ireland, with a good working knowledge of current and impending employment legislation
  • Experience of having successfully worked within a professional services environment, partnering with senior leaders delivering on the HR strategy, positively influencing people at all levels within the business
  • Strong interpersonal/consulting skills, working effectively with partners at all levels within the business, cultivating trust and confidence
  • Strong project management and organisational skills, to manage high volumes of work, often within tight deadlines
  • Strong presentation skills with the ability to manipulate and interpret data, and the ability to flex style to have impact both in person and virtually
  • Proficient with Microsoft Office, including MS Teams, PowerPoint, Excel, Word, and Outlook

FinTrU is an award-winning, technology-enabled Regulatory Solutions company, employing over 1,400 people across the globe. We design technology-enabled solutions to help FinTrU clients meet their regulatory obligations.

Why FinTrU?

In addition to your salary, pension, and performance-related award, we’ll provide you with a healthy benefits package. But there’s more:

  • Award-winning office culture – as part of the FinTrU family, you can be part of our many Yammer Groups, from hiking to chess, 5-a-side to wild swimming, tag rugby to yoga… there’s something for everyone
  • Teamwork – our TRUcolours, Women in Finance and diverse committees promote our different cultures across FinTrU
  • Wellness – to help raise awareness on maintaining good mental and physical health as well as helping our employees have a healthy work/life balance.
  • Award winning L&D – our Learning & Development team is a support function dedicated to aiding all employees with their learning, throughout their FinTrU career
  • Social Responsibility – we endeavour to create a sustainable, environmentally friendly workplace and to minimise our carbon footprint

What’s FinTrU’s Ethos

We are first and foremost passionate about our people, and we recognise that the company progresses with the support of our employees who live the company values and demonstrate aspiration with humility.

We are looking for Senior/Associate Quantity Surveyors to join our team. We offer the following benefits

Flexible Working Conditions

Creative & Innovative Team Environment

Opportunity to Grow your Career

Attractive Benefits Package

Working on Landmark Projects

Role: Salesforce Analyst
Job Type: Permanent
Location: Letterkenny – Hybrid (2 days onsite per week)

Ready to future-proof your career with a leading global It Consultancy organisation?
Are you looking for an exciting opportunity in the BFSI industry to play a key role within a strategic account for the GDC?

Join us as Salesforce Analyst!

Careers at TCS: It means more.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

-Work closely with the range of teams within the business to bring products to life.
-Gain exposure to innovative technology.
-Shape the future of TCS.

The Role
As a Salesforce Analyst, you will join our growing team for a new and exciting opportunity. We are building a cross-functional team in the Letterkenny GDC to enhance an existing partnership and create a near-shore presence to support the US market.

Key Responsibilities:

-Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
-Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
-Manage various salesforce projects, including gathering information, planning, and executing projects.
-Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications).
-Work with the design team to ensure that the most significant business operations are addressed.
-Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business’s overall strategy and ethos.
-Create a requirements management strategy for the project, which describes, the process for elicitation, documentation standards, and formats.
-Plan and monitor scope by ensuring that needs are within the SOW’s scope and communicating any variances for inclusion in the change control process.
-Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
-Maintain a functional grasp of the business requirements and project solutions.
-Collaborate with cross-functional teams to build sustainable applications.

 

Your Profile:
Key Skills/Knowledge/Experience:

-Familiarity with the backlog grooming process, attributes, review, and approval process.
-Experience in Financial Services Cloud, Lightning Web Component (LWC).
-Good working knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
-Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
-Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
-Working knowledge of Scrum, Agile, DevOps, and technology such as Auto Rabbit and Gearset.
-Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).

Educational Qualifications and Certifications

-A bachelor’s degree is required, with a degree in business, information systems or computer science preferred, although relevant experience may be substituted in lieu of a degree at management’s discretion.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at fiona.harvey@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Join us and do more of what matters. Apply online now.

Role: Salesforce Developer
Job Type: Permanent
Location: Letterkenny, Co. Donegal – Hybrid (2 days onsite per week)

Ready to future-proof your career with a leading global It Consultancy organisation?
Are you looking for an exciting opportunity as a Salesforce Developer in the BFSI industry to play a key role within a strategic account for the GDC?

Join us as Salesforce Developer!

Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

-Work closely with the range of teams within the business to bring products to life.
-Gain exposure to innovative technology.
-Shape the future of TCS.

The Role
As a Salesforce Developer in our growing team, you will be instrumental in driving the Solution design and Quality project deliveries.
We are building a cross-functional team in the Letterkenny GDC to enhance an existing partnership and create a near-shore presence to support the US market. This is one of several new and exciting opportunities on the team.

Key Responsibilities:

-Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements.
-Custom User Interface development, including Visualforce* pages/Lightning pages, Aura Components** and Lightning Web Components.
-DevOps – Assist with each release cycle to implement and deploy new/updates to existing applications and code.
-Integrations (Good to have): Use Salesforce APIs to integrate with other systems used in the organization such as [DocuSign, Conga, Survey Gizmo, Experian, ACBS, Alloy]
-Perform testing (unit and systems), debugging and support other test cycles.
-Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
-Maintain proper documentation like TD, UTP, etc of all the components.

Your Profile

Key Skills/Knowledge/Experience:

-SFDC architecture & have good technical knowledge of Salesforce Development Tools.
-Experience working with the Product Owner in understanding the User Stories.
-Experience working on the Solution design and assisting the team in Critical issue resolution.
-Experience on sprint Planning and adhering to Agile Practices.
-Ability to work independently.

Technical/Functional Skills

-Visualforce.
-Database management.
-AGILE/Scrum methodology.
-Use of GIT and code editors (vscode, sublime, etc.).
-Good Knowledge in Salesforce Lightning, Apex, Javascript Component Development.
-Good Understanding of SFDC Configuration.
-At-least 2 Projects in Lightning.
-Experience RequiredExperience in Agile Development.
-Experience in JavaScript Programming, HTML and CSS.
-1 Certification in Salesforce.
-Knowledge in Service Cloud.
-Strong hands-on experience in Salesforce Lightning, Apex development, Visual force etc.
-Good understanding of Salesforce Service Cloud/ Community Cloud / Sales cloud / Health Cloud features.
-Good understanding of API integration methodology.
-Proven analytical and problem-solving abilities.
-Knowledge of Apex, Apex DML, Apex Triggers, Apex Testing, Batch Apex.
-Knowledge of SOQL/SOSL languages.
-Good interpersonal skills.

Good to Have

-Preferable – Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer I/II.
-Webservice Development using REST APIs
-Knowledge in FSC Cloud

Educational Qualifications and Certifications

-A bachelor’s degree is required, with a degree in business, information systems or computer science preferred, although relevant experience may be substituted in lieu of a degree at management’s discretion.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at fiona.harvey@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Join us and do more of what matters. Apply online now.

Role: Angular .Net Developer
Job Type: Permanent
Location: Letterkenny, Co. Donegal – Hybrid: 3 days a week onsite.

Ready to utilise your experience in Angular & .Net development, working in the BFSI domain?
Are you looking for an exciting opportunity to grow your career with a leading Global IT Consultancy organisation?
Make a meaningful impact as an Angular .Net Developer!

Careers at TCS: It means more.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Be part of an exciting team where you will be challenged every day.
Work closely with the range of teams within the business to bring products to life.
Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role
As an Angular .Net Developer, you will play a key role in the upgrade and enhancement of current applications as per client request. You will have the opportunity of facing new challenges and showcase your technical expertise and experience.

Key Responsibilities:   Work closely with the client development team.
Independently design and create program code that is structured, easily maintained, and conforms to department standards.
Comply with development coding standards and processes and contribute to continuous improvement.
Analyse and validate computer program specifications, submitting questions or requests for program logic changes in writing.
Prepare test data for trial runs; perform thorough program and application testing.
Evaluate the scope and impact of a programming change or enhancement on the entire system.
Maintain all compile jobs, code modules, and screens required to test programs and document requirements to move to production.
Report to the project lead with articulation and insight on all aspects of the project.
Develop and maintain all required documentation pertaining to the project.
Participate in peer code reviews.
Your Profile
Key Skills/Knowledge/Experience:Excellent understanding of the .Net ecosystem (Core & Framework).
Extensive experience using Angular.
Strong development experience in SQL Server and database/performance tuning.
Experience in application architecture in a distributed environment.
Familiarity with CI/CD pipelines and tools such as TFS / Atlassian suite.
Excellent verbal and written communication skills with an ability to communicate effectively and confidently with users, team members, and management- along a wide spectrum of technical abilities.
Bachelor’s Degree in Computer Science or IT related field.
Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application requirements.
Experience with Cloud programming (AWS) and experience with docker containers.
Business Knowledge: An understanding of the Investments Industry.

*Applicants should ideally hold appropriate right to works for Ireland

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at fiona.harvey@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion

Join us and do more of what matters. Apply online now.

#INDHP

Role: Customer Service Representative  
Job Type: Fixed Term Contract 12 months
Location: Letterkenny (Onsite) 

Ready to utilise your skills/knowledge/experience in the Customer Service Environment?
Are you looking for an exciting opportunity as a Customer Service Representative?
Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?

Join us as a Customer Service Representative – Enabling Solutions.

Careers at TCS: It means more  
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Be part of an exciting team who challenge themselves every day.
Collaborate with customers and stakeholders.
Work with customers and identify opportunities to support their strategy and improve their processes across functions

The Role  

The role of the Customer Service Associate is to answer inbound calls from customers and Financial Professionals, regarding Mutual Fund products and services. The Customer Service Associate is also responsible for processing financial transactions such as the purchase, exchange and redemption of Mutual Funds shares at the caller’s request.

Key responsibilities:  
The primary role of the Customer Service Associate is to handle various types of inquiries and requests related to personal data & information maintained and recorded on a variety of Customer business applications & programs.

The below outlines the main areas of responsibility: Take incoming calls from Customer’s clients – Account owners, Financial Advisors and prospects. Making outgoing (follow-up calls) is also a function of the role.
Handle requests/problems for customers; investigate the situation, determine appropriate course of action and follow through with the customer on resolution.
Provide case information and assist with online access.
Strive to exemplify Customer’s core value of providing world class customer service in every customer interaction.
Responsible for possessing a high level of technical knowledge regarding components of multiple products that are serviced by Customer.
Use computerized system for tracking, information gathering, providing information, referrals, and routine troubleshooting.
Meets or exceeds daily productivity standards in line with set quality standards and meets all service level timelines.
Motivate and support co-workers to attain team and department goals
Use feedback to identify opportunities for continual performance improvement.
Display flexibility for other issues/tasks as they arise.
Uses feedback from others to identify opportunities for continual performance improvement.
Provide support and assistance to other team members as necessary.
Monitor and respond to queries submitted via the DSAR Mailbox on a daily basis
Display flexibility for other issues/tasks as they arise.
 
Your Profile  

Key skills/knowledge/experience:
Administration experience
Excellent communication skills
Fast paced role/environment
Flexibility/adapting to change
Demonstrate initiative and drive for results
Good organizational skills and time management
Attention to detail and accuracy
Ability to work in a team and independently
Excellent computer skills

Good to have: 

Solid customer service experience preferred

Special Working Conditions: 

Our hours of operation are between 1pm and 11pm, Monday to Friday
This team observes US Company Holidays

Rewards & Benefits  

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing 

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at  jennifer.long@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

Role: Back Office Processor
Job Type: Fixed Term – 12 Months
Location: Letterkenny (Onsite)

Do you have experience working in a Life Assurance and Pension services?
Are you able to work discreetly, handling confidential and sensitive information?
Do you have previous call centre and or back-office experience?

Join Tata Consultancy Services as a Back Office Processor.

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.Provide the highest level of customer service to our customers.
Use feedback to identify opportunities for continual performance improvement.
Grow professionally with the help of your team members.

The Role
We are looking for resources to build a progressive, innovative, and expert team with diverse backgrounds and perspectives who will commit to consistently championing our customers’ needs in an environment that fosters future ways of working and actively advocates for each other’s wellbeing.  We are looking for confident and engaging Back Office Processor to join us this role. The role of the Back Office Processor is to handle various types of enquiries and requests related to personal data & information maintained and recorded on a variety of business applications & programs. Operating Monday through Friday 8am -4pm or 9am-5pm.Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk-based decisions that support the delivery of good customer outcomes.
Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.
Observe contractual and legal obligations by always adhering to TCS’s corporate policies, procedures, and guidelines.  This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime, and other Compliance related Policies.
Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures.
Manage own workload to ensure personal and team targets are met.
Display flexibility for other issues/tasks as they arise.

This is an exciting opportunity to learn new skills and further your experience in with Ireland Life Assurance environment for one of leading companies.

Experience required:

Experience in a customer service environment specializing in the Life Assurance and Pension services – If you enjoy building relationships and communicating and interacting with people, you’ll fit right in with the world-class customer service team around you.
A professional manner with excellent communication skills both verbal and written.
Attention to detail is a must.
Excellent interpersonal and customer service skills.
Good aptitude for technical learning, as there are quite a few systems you will need to learn and be proficient within.
An ability to prioritise own workload, work to strict deadlines and effectively manage time.
Ability to work as part of a team and independently.
A demonstrated ability to work independently and collaboratively within a dynamic environment.
Discretion in handling confidential and sensitive information is essential.
At least 6 months customer service experience in Life Assurance and Pension services background would be preferred.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature generous bonus, pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at rebecca.mcclelland@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.