Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.

When a medical insurance claim is denied it can be a time of great stress and anxiety for our members, we offer them the ability to appeal that decision, which is where your role as an appeals coordinator delivering world class customer service begins.

The successful candidate will be responsible for researching, investigating and resolving all types of appeals cases whilst delivering exceptional customer service to our members. The role involves communicating with appropriate parties regarding the issues raised, in order to clearly understand and resolve the reason for the appeal.  As part of your duties you will be required, when appropriate, to contact the provider/member by telephone. As an Appeals coordinator you will be responsible for the entire lifecycle of an appeals case. From the initial review through to the final decision of the case you will retain ownership and oversight. Timeliness of case handling and its accuracy will be core responsibilities of the role.

Upon carrying out a full and comprehensive review of the case you will have established that the original decision made by the business was correct or not.   As an appeals coordinator, you will be responsible for completing all operational processes to resolve the appeal whilst focused on providing exceptional customer service, cumulating in a phone call to the member, advising them of your decision. A core competency of the role is adherence to the collation and recording of all the required materials that are used to determine the outcome of the case.

Main Responsibilities: 

  • Analyze/research/understand how a claim was processed and why it is under dispute
  • Identify/obtain all necessary medical records for any appeal which requires a clinical review
  • Leverage appropriate resources to obtain all information relevant to the claim
  • Proactively identifies solutions to non-standard cases.
  • Solves moderately complex problems on own.
  • Ensures members receive exceptional customer service.
  • Plans, prioritizes, organizes and completes work to meet operational performance metrics.
  • Document and communicate final determination of appeals using appropriate templates, communication processes in a timely manner to all applicable parties
  • Understand and adhere to applicable federal/state laws and regulations
  • Maintain confidentiality of member appeals information per HIPPA regulations
  • Understand and adhere to applicable documentation handling policies and regulations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Diploma qualification and / or equivalent work experience in a customer service environment
  • Experience in handling customer calls or complaints
  • Excellent communications skills both written and verbally
  • Proven Computer literacy with office-based applications (e.g. Word, Excel, Powerpoint, Visio etc)

Preferred Qualifications:

  • Experience in processing healthcare/insurance claims
  • Experience of the USA health system

This will be an office based position.

The successful candidates will be taken through a comprehensive 12 week training course during which the expectation is that PTO will not be available for the duration.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Business Systems Analyst – Letterkenny, Ireland

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

Here at Optum, part of United Health Group we’ll put you in the driver’s seat on vital projects that have strategic importance to
our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents
and business discipline to help fuel ours. It’s the opportunity to do your life’s best work.(sm)

About the role:

The Optum Ireland Automation Centre of Excellence supports the Payment Integrity organization through the delivery of automation solutions, using existing, new, and emerging technologies to enhance savings, improve productivity and quality and reduce cost.

Primary Responsibilities:

  • Define the business problem and primary objectives of new projects. Identify and validate the key business requirements
  • Design and develop new automation solutions in line with analysis of the current process
  • Perform feasibility analysis, scopes projects, works with the project team to prioritise deliverables
  • Create detailed process documentation and translate to Solution Designs by working closely with the development team.
  • Ensure full sign-off from relevant business, functional & infrastructure stakeholders
  • Manage delivery & project plans in line with agreed standards/SLAs
  • Supporting existing processes and implementing change requirements as part of a structured change control process.
  • Problem solving issues and providing timely responses and solutions as required.
    Working within project planning constraints, communicating any project risks and issues to the delivery/project manager
  • Identify opportunities and integration with other process automation tools as appropriate

Required Qualifications:

  • Graduate degree or equivalent experience (minimum 2 years’ experience as a Business Analyst and ideally 1 year working on BPM, Automation, RPA projects)
  • An understanding and experience of financial services / insurance operations
  • Previous experience gathering and working through business requirements with end users
  • Understanding of workflow-based logic and conceptualize it as an automated solution
  • Ability to interact with business SMEs on behalf of project teams and the RPA team in general.
  • Excellent written and verbal communication skills with ability to provide clear explanations and overviews to others (internal and external) of their work efforts
  • Fluency in English, both written and spoken
  • Team player that is able to successfully manage multiple activities, assess priorities and achieve solutions under tight deadlines for themselves
  • Comfortable working in a fast-paced environment
  • Previous experience in UAT test scenarios with ability to communicate a UAT plan to customers

Preferred Qualifications:

  • Demonstrated experience with RPA software implementation (UI Path / Blue Prism)
  • Knowledge of the Health Insurance Industry: Claim Adjudication, Payments & Eligibility
  • Experienced in the Software Development Lifecycle (SDLC), including Waterfall and Agile methodologies

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Are you customer obsessed?

Do you believe that ‘good enough’ can always be better?

Are you always doing right by your customers and colleagues?

If so, we want you to be part of our dynamic team!

You’ll own and influence every customer interaction whilst working on behalf of our client EE. Your role will involve inbound calls, from a diverse customer base. Not every call will be easy, but you always stay motivated, and solution focused to support customer requests, first time round.

Benefits of being a Customer Service Advisor

· €22,000 per year

· Permanent work from home role

· You will receive up to 2 weeks virtual training with a group of other new starters

· Monthly Pay

· Monthly performance bonuses

Excellent company benefits including education allowance, discounts on gym memberships and discounted phone plan to name but a few.

Opportunities for development and promotion – 87% of our leadership started in entry level roles at Concentrix!

20 days paid holiday per year (Public holidays worked will result in an additional day pay plus a day of in lieu)

Responsibilities of the Customer Service Advisor

· Owning and influencing customer queries

· Inbound calls

· Card payments

· Technical issues

Your skills to success

· 6 months previous customer service experience

· A technical mindset

· A quiet place to work at home

· Good broadband connection

We invest in our people!

You’ll undertake extensive training, providing you with the foundations needed to support your customers from your very first call. We want to unlock your potential, we’ll ensure you are supported in your development and career goals through regular 1-2-1’s and career conversations.

If you are ready to create experiences beyond expectation, it’s time to join Concentrix!

We are looking for a seasoned full stack developer who is highly skilled with Vue.js and Typescript. Your primary focus will be developing user-facing web applications and components, powered by a RESTful API. You’ll implement them with Nuxt.js and Loopback 4 frameworks, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, testable and maintainable code. Your commitment to team collaboration, perfect communication, and a quality product is crucial.

The position is full time but can be flexible around personal commitments. Our offices are located in Dungloe town centre. This position may also require travel to European offices in the future.

Job Requirements

·       Write reusable, effective, and scalable JavaScript code

·       Experience in writing mobile-optimised web applications using NuxtJS (SSR)

·       Experience in designing and implementing APIs using Loopback 4

·       Implementing data storage solutions using MySQL ensuring data consistency and integrity

·       Test, update and optimise the application for performance and security

Interview Process

·       Selected candidates will be offered an interview via Zoom

·       The candidate will be tasked to implement a simple application using Nuxt.js and Loopback 4

·       The application will be reviewed during the final interview

Senior Manager Software Engineering – Letterkenny/Dublin, Ireland

Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

About the role:

This role will be within the United Healthcare Technology division of Optum.  The division is responsible for all technology strategy and delivery that supports Optum’s United Healthcare.  You will be focusing on delivering technology solutions that ensure customers are experiencing the healthcare system as they expect, from execution of sales through to utilization of benefits and service experience.  You will be focusing on a range of product areas whilst being accountable for the delivery of software across 2 cross functional scrum teams comprised of 4-6 people each.

Join us! There’s never been a better time to do your life’s best work℠

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office.

Primary Responsibilities:

  • Leading and mentoring software engineers within the team
  • Interface with business partners to identify opportunities for better consumer experience
  • Partner with stakeholders to understand business needs, technical solution and implementation
  • Continuously look for, suggest and implement opportunities for process improvement
  • Engineering culture will be one of your core areas of focus, ensuring that our growing, and increasingly global, team adopts core competencies in DevOps, TDD, SRE, and beyond.
  • In-country lead for the department in Ireland, ensuring consistent alignment with the Messaging product’s primary, US-Based Engineering Manager, complimenting the team in a servant leadership position to enable all intended outcomes.
  • Acting as the team’s Lead Engineer when required. You care deeply about the solution, not just the people and process delivering that solution to market.
  • Evolve our system and define the processes that deliver it. You will manage people while providing influence over multiple teams. You will evangelize modern technology to ensure our teams’ continued growth towards high performance.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

 

Required Qualifications: 

  • Undergraduate degree or equivalent experience
  • Broad technical knowledge of a range of different languages
  • Extensive experience in Agile and Scrum
  • Full stack knowledge, from deployment ops and database technologies through to front end frameworks
  • Previous experience managing teams, with the ability to build a culture of appreciation and continuous peer feedback
  • Ability to work a portion of monthly work hours from our Dublin or Letterkenny office is required

Assets:

  • Deep understanding of both OOP and functional stacks, relational and No SQL Data Stores
  • System development and maintenance in public cloud

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.

 

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Systems Analyst II (Radiology) – Letterkenny, Ireland

 

We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM

Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

 

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific, and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

 

About the Role

 

As a Systems Analyst II (Radiology), you would serve as a liaison between end-users and act as an advisor for the Epic Radiant module, working with other information management resources within the growing Epic application.

 

You will be joining our Epic application team, part of our Optum Enterprise Epic Services (OEES) group headquartered in Nashville, Tennessee. We’re growing our newest Centre of Excellence in Letterkenny, Ireland, which is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. The team are building an innovative and comprehensive electronic healthcare records services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring, and positive change.

 

Strong candidates will be able to demonstrate excellent organizational skills and team collaboration, building internal relationships through a strong ability to influence others and handle challenging interpersonal situations. Epic training will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

 

Primary Responsibilities:

 

  • Provide Epic product function expertise for the design, build, and testing for assigned module(s)
  • Lead and support all phases of small to medium projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
  • Collaborate with end users to design, scope, and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
  • Review, analyze, and evaluate system needs to develop recommendations for customers
  • Develop, support, and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
  • Plan and execute activities based on project milestones
  • Perform daily monitoring of applications in production use
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Develop strong relationships with operational stakeholders, customers, and business partners

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

 

  • Degree required (e.g., Associate, Bachelor, Master’s) or US healthcare experience
  • Experience in a technical or analytical position
  • Ability to analyze data, make decisions, problem-solve, and clearly communicate solutions
  • Excellent verbal, interpersonal and written communication skills

Preferred Qualifications:

 

  • Degree or experience in any stream of Radiology will be given high preference
  • Current New Version Training (NVT) and/or Continued Epic Education (CEE) in Radiology Module
  • Proficiency with Excel, Visio, PowerPoint, and SharePoint

Careers with Optum. Here’s the idea. We built an entire organisation around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Systems Analyst I (Radiology) – Letterkenny, Ireland 

 

We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM

Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernising the health care system and improving the lives of people and communities.

 

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific, and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

 

About the Role

 

As a Systems Analyst I (Radiology), you would serve as a liaison between end-users and act as an advisor for the Epic Radiant module, working with other information management resources within the growing Epic application.

 

You will be joining our Epic application team, part of our Optum Enterprise Epic Services (OEES) group headquartered in Nashville, Tennessee. We’re growing our newest Centre of Excellence in Letterkenny, Ireland, which is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. The team are building an innovative and comprehensive electronic healthcare records services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. We have the ability and scale to help our clients both envision and implement new approaches that drive meaningful, enduring, and positive change.

 

Strong candidates will be able to demonstrate excellent organizational skills and team collaboration, building internal relationships through a strong ability to influence others and handle challenging interpersonal situations. Epic training will be provided. Most importantly, our team will foster a culture of diversity and inclusivity and drive innovation for our company and our clients.

 

Primary Responsibilities:

 

  • Provide Epic product function expertise for the design, build, and testing for assigned module(s)
  • Collaborate with end users to design, scope, and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
  • Review, analyze, and evaluate system needs to develop recommendations for customers
  • Develop, support, and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
  • Plan and execute activities based on project milestones
  • Perform daily monitoring of applications in production use
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Develop strong relationships with operational stakeholders, customers, and business partners

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

 

  • Degree (e.g., Associate, Bachelor, Master’s) or US healthcare experience
  • An understanding of software applications at a technical support or analytical level
  • Ability to analyze data, make decisions, problem-solve, and clearly communicate solutions
  • Excellent verbal, interpersonal and written communication skills

Preferred Qualifications:

 

  • Degree or experience in any stream of Radiology will be given high preference
  • Current New Version Training (NVT) and/or Continued Epic Education (CEE) in Radiology Module
  • Proficiency with Excel, Visio, PowerPoint, and SharePoint

Careers with Optum. Here’s the idea. We built an entire organisation around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

 

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Overview

The Materials Department Supervisor is primarily responsible for supervising the day to day activities of the Materials Department. This newly created position will be responsible for the master planning, scheduling and expediting of jobs/orders in the plant. In addition, they will support the Department Manager to plan and execute the overall goals of the department including planning, purchasing and product definition.

Key Duties & Responsibilities

Develop short and long-range capacity plans and daily production schedules in line with Department goals and metrics.
Oversee the use of the Production scheduling tools to ensure accurate promise dates are provided to Sales/Customers.
Continuously improve strategic planning processes involving forecasting, demand management, and Kanban methods.
Responsible for all aspects of people management of direct reports in line with company policies, procedures and values.
Expedites customer orders when necessary and notifies sales of the expected delivery dates.
Review standard product inventory levels (min/max) and coordinate replenishment as required.
Acts as Materials Lead for all ISO/TS16949/AS9100, Customer and other compliance audits.
Chair planning, capacity and inventory review meetings to ensure that timely decisions are made regarding scheduling, work prioritisation and inventory disposition as required.

Skills & Aptitude

Degree in a relevant discipline.
At least 5 years’ progressive materials/planning/purchasing experience and responsibility within high-volume regulated manufacturing environment
Excellent IT & Microsoft Office skills with proficiency in Excel
Ability to work cooperatively as a member of the Materials team along with a focus on continuous improvement.
Well-organized, high attention to detail, and able to carry out assignments with moderate supervision.
People management skills & experience
Excellent communication, interpersonal skills, and problem solving skills essential.
At least 3 years working with an ERP system (Preferably Oracle).

General Summary:

The Production Planning Clerk develops, structures, and maintains bills of material and routings needed for production or planning. This new position will act as the focal point between engineering and manufacturing/production. The successful candidate will be responsible for ensuring that bills of material and routings accurately represent the production process and that all pertinent production personnel know that bills/routings have been changed.

Principal Duties and Responsibilities:

Copies Bill of Materials and Routing and makes changes that reflect manufacturing practice.
Copies and maintains prime and alternate routings.
Inputs and edits all Best Business Practice data into Routings.
Maintains plant ECR / ECO procedures as related to Bill of Materials and Routings.
Assists the Planner/Schedulers and Materials Support Specialist to meet department, plant and corporate targets as required.

Knowledge, Skills, and Abilities Required

The successful candidate will have:

A Diploma in a relevant discipline
Two years of production planning experience in a manufacturing environment (Bill/Routing exp preferred)
Excellent Typing skills (45 WPM Minimum)
Problem identification and analysis.
Proficient with Microsoft Office
The ability to work cooperatively as a member of the materials team along with a focus on continuous improvement.
High attention to detail, organisation skills and able to carry out assignments with moderate supervision.
Excellent communication, interpersonal skills, and problem solving skills essential.
Preference will be given to candidates who have Bill of Materials and Routing experience. In addition, we will highly value candidates with an APICS certification.

The Customer Account Manager is responsible for every aspect of the customer relationship from generating quotes to reviewing contracts, from identifying customers’ needs to providing solutions to meet those needs. They are in constant communication with other sales personnel and departments in the pursuit of delivering exceptional customer service.

The ideal candidate will grow sales by being fast paced, responsive and accurate with an ability to build long term business relations. We’re looking for an exceptional candidate with the following attributes:

Highly organised with strong administration skills
Solution-oriented and focused on customer satisfaction
An aptitude for handling complex tasks in a technical environment
A multitasker with the ability to prioritise
Applicants must have: customer account management experience in a B2B environment, outstanding verbal and written communication skills, strong computer and admin skills, and an ability to handle inbound sales queries. Fluency in the English language is a requirement.

The ideal candidate will possess a technical, business, science or related degree and have experience of working in a production environment.