Donegal – Westernjobs.ie

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Job Type: Permanent
Location: Letterkenny, Co. Donegal (Onsite – with flexibility on hybrid model once training has been completed).
Working Model: 24/7 cover

Do you exhibit strong leadership qualities with a passion for operational excellence?
Are you keen to future proof your career with a leading IT organisation?

Join TCS as a Service Delivery Manager!

Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

Global Exposure – Work with leading enterprises across multiple industries, gaining insight into complex IT environments and global delivery models.
Access to Cutting-Edge Technology – Be part of initiatives that leverage automation, AI-driven support, and advanced ITSM platforms, keeping you ahead in the tech landscape.
Opportunities for Growth – Thrive in a large organization with structured career paths, leadership development programs, and the chance to influence operations at scale.

The Role
The Service Delivery Manager is a strategic leadership position focused on ensuring seamless IT support services for enterprise clients through a large-scale service desk operation. This role is pivotal in maintaining service continuity, driving operational excellence, and fostering strong client relationships in a dynamic, 24/7 environment.

In this role, you will

Act as the central point of accountability for service performance, ensuring that client expectations are consistently met and exceeded.
Provide strategic direction for the service desk, aligning operational goals with business objectives and long-term growth plans.
Serve as a trusted advisor to clients, offering insights on service improvements, technology adoption, and operational best practices.
Champion innovation and transformation, leveraging automation, AI-driven tools, and modern IT frameworks to enhance service delivery.
Build and nurture a high-performing culture, empowering team leaders and associates to deliver exceptional customer experiences.
Ensure scalability and resilience, preparing the service desk to adapt to evolving business needs and global enterprise demands.

This role offers exposure to complex enterprise environments, cutting-edge technologies, and strategic decision-making, making it ideal for professionals who thrive in leadership roles with significant impact.

Your responsibilities:

Strategic Service Oversight – Own the delivery of L1 enterprise support services, ensuring alignment with client expectations and contractual SLAs.
Operational Leadership – Oversee day-to-day service desk operations across multiple shifts and geographies, maintaining consistent performance.
Team Management & Development – Lead and mentor team leaders and associates, fostering engagement, growth, and a high-performance culture.
Client Relationship Management – Act as the primary point of contact for client stakeholders, conducting service reviews and managing escalations. Presenting data, service levels and contractual elements in MBR/QBR’s.
Performance Monitoring & Reporting – Track KPIs, analyse trends, and present actionable insights to improve service quality and efficiency.
Shift & Resource Planning – Ensure optimal staffing for 24/7 coverage, balancing workloads and maintaining fair rotation for night and weekend shifts.
Governance & Compliance – Enforce ITIL best practices, security standards, and audit readiness across all service desk processes.
Financial Management – Manage budgets, forecast resource requirements, and control operational costs while maintaining service quality.
Continuous Improvement & Innovation – Identify opportunities for process optimization, automation, and adoption of new technologies to enhance delivery.
Risk & Incident Management – Oversee major incident handling, ensure timely communication, and implement preventive measures for future resilience.

Your Profile:
Essential Skills/Knowledge/Experience:

-Leadership & People Management – Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
-Service Delivery Management – Hands-on experience in managing IT Service Desk operations, ensuring SLA compliance and customer satisfaction.
-Client Relationship Management – Skilled in stakeholder engagement, conducting service reviews, and handling escalations in enterprise environments.
-ITIL & Process Governance – Strong understanding of ITIL frameworks and best practices, with a track record of implementing process improvements.
-Performance Analysis & Reporting – Ability to interpret KPIs, prepare dashboards, and present actionable insights for operational excellence.
-Technology & Tools Familiarity – Proficiency with ITSM platforms and exposure to automation and self-service enablement.
-Communication & Negotiation Skills – Ability to communicate effectively with clients, senior leadership, and technical teams, including conflict resolution.
-Continuous Improvement Mindset – Demonstrated success in driving innovation, process optimization, and adoption of emerging technologies.

Desirable skills/knowledge/experience:

Extensive experience in an ITSM Leadership role.
Industry certifications within ITSM.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
Bachelor’s Degree level in education.
Strong knowledge in capacity management, resource planning, reporting & analytics.
Experience working with ServiceNow.
AISM / AI in Service Management experience.
Experience managing Omni channel management with automation / self-service or event monitoring.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.
Please email us at UKI.Recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.Recruitment@tcs.com with the subject line: “Adjustment Request” or email fiona.harvey@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!
You can write to UKI.Recruitment@tcs.co to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

Job Type: Permanent
Location: Letterkenny, Co. Donegal (Onsite – with flexibility on hybrid model once training has been completed)
Working Model: 24/7 cover

Do you have a technical mindset with the capacity to foster a supportive training environment?
Are you keen to future proof your career with a leading IT organisation?

Join TCS as a IT Service Desk Trainer!

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption.
Growing with Technology – You’ll gain hands-on experience with cutting-edge tools and enterprise platforms, building skills that keep you ahead in the tech industry.
Thriving in a Dynamic Environment – Work in a fast-paced, global setting where adaptability and problem-solving are key, giving you opportunities to innovate and make a measurable impact every day.

The Role
As a Service Desk Trainer, you’ll design and deliver training programs that empower our technical support teams to provide exceptional service to global clients. Your expertise ensures team members are equipped with the knowledge, tools, and confidence to resolve issues efficiently and maintain a positive user experience.

You’ll have the opportunity to:

Develop and deliver engaging training sessions for new hires and existing team members, focusing on technical skills, processes, and customer service excellence.
Create and maintain training materials that align with industry best practices and organizational standards.
Collaborate with team leaders and quality analysts to identify skill gaps and implement targeted learning solutions.
Stay ahead of technology trends, ensuring training content reflects the latest tools, platforms, and service delivery innovations.
Measure training effectiveness through feedback and performance metrics, continuously improving learning outcomes.
You’ll be part of a dynamic team environment, supporting global operations with occasional flexibility for evening or weekend sessions to accommodate diverse time zones.

Your responsibilities:

Design and Deliver Training: Create and conduct onboarding and continuous learning programs for service desk staff, focusing on technical skills, processes, and customer service best practices.
Develop Training Materials: Maintain up-to-date documentation, guides, and e-learning resources aligned with organizational standards and technology updates.
Assess and Improve Performance: Monitor training effectiveness through feedback and performance metrics, identifying skill gaps and implementing targeted learning solutions.
Collaborate with Stakeholders: Work closely with team leaders, quality analysts, and technical experts to ensure training supports operational goals and service excellence.
Stay Current with Technology: Continuously update training content to reflect new tools, platforms, and industry trends.
Procedural Implementation: Support Team leaders, Quality analysts & Management assess the quality of service, procedural adherence & awareness of standard operating processes and procedures.

Your Profile:
Essential Skills/Knowledge/Experience:

Technical Experience – Familiarity of enterprise solutions & platforms such as (Active Directory, Remote Access, Microsoft Office etc.)
Training Delivery – Experience mentoring or training teams / team members in a technical setting, Standard operating procedures, processes, instructional diagrams, end user documentation or Knowledge articles. Experience providing training in person or virtually.
Communication & Interpersonal Skills – Excellent verbal and written communication for clear instructions, strong presentation skills & ability to motivate and mentor others.
Incident & Escalation Management – Strong understanding of Incident Management Service Desk operations, frameworks and methodologies.
Soft Skills – Patience and empathy when supporting learners, problem-solving mindset to address challenges during training,

Desirable skills/knowledge/experience:

Previous experience in a similar role.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
ITSM Certification such as ITILv3 or ITILv4.
Bachelor’s Degree level in education.
Training or Knowledge Management certification.

Join us and do more of what matters. Apply online now.

Job Type: Permanent
Location: Letterkenny, Co. Donegal (Onsite – with flexibility on hybrid model once training has been completed).
Working Model: 24/7 cover

Do you have a proven track record in leading dynamic support desk teams?
Are you keen to future proof your career with a leading IT organisation?

Join TCS as a Service Desk Team Lead!

Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption.
Growing with Technology – You’ll gain hands-on experience with cutting-edge tools and enterprise platforms, building skills that keep you ahead in the tech industry.
Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge-sharing and mentorship help you learn and succeed every day.

The Role
As a Service Desk Team Leader, you’ll guide a collaborative team to deliver exceptional technical support for global clients. Your leadership ensures smooth operations, timely resolutions, and a positive user experience across critical business environments.

You’ll have the opportunity to:

Lead and mentor a skilled team, fostering growth and knowledge-sharing while maintaining service excellence.
Work with global customers from Letterkenny Delivery Centre.
Drive operational improvements and contribute to digital transformation initiatives using cutting-edge tools and platforms.
Collaborate with senior technical teams, gaining exposure to advanced troubleshooting and enterprise-level solutions.
You’ll be part of a strong team structure with rotational evening, night, and occasional weekend shifts, ensuring balanced coverage for global operations.

Your Responsibilities:

Lead and Support the Team – Guide a team of helpdesk associates, ensuring smooth day-to-day operations and a positive work environment. Providing regular 1:1’s, creating a collaborative and secure work environment. People management activities, including performance reviews & motivating the team.
Service Delivery Oversight – Monitor ticket queues, prioritize tasks, and ensure SLAs are consistently met.
Quality Assurance – Review incident documentation and ensure adherence to processes and compliance standards. Ensure quality assurance and guides are maintained and delivered in service.
Shift Planning and Coverage – Organize fair rotation for evening, night, and weekend shifts, maintaining balanced workloads.
Performance Management – Track KPIs, prepare reports, and implement improvements to enhance service quality.
Customer Experience Focus – Ensure professional, empathetic communication and high satisfaction across all interactions. Monitoring and management of CSAT Survey’s.
Knowledge Base Management – Oversee updates to documentation and encourage team contributions for recurring issues. Driving creation of new knowledge creation, process documentation and adoption rates.
Mentorship and Development – Coach team members, provide feedback, and support their growth through training and knowledge-sharing.
Continuous Improvement – Identify opportunities for process optimization and automation to improve efficiency.

Your Profile:
Essential Skills/Knowledge/Experience:

Leadership & People Management – Ability to guide, motivate, and develop a team while fostering collaboration.
Service Delivery Oversight – Experience managing Service Level Agreements. Meeting or exceeding SLA’s and managing KPI’s.
Technical Knowledge – Solid understanding of IT support fundamentals (hardware, software, networking basics).
Incident & Escalation Management – Strong understanding of Incident Management Service Desk operations, frameworks and methodologies.
Communication & Interpersonal Skills – Clear, empathetic communication with both team members and customers.
Performance Monitoring – Ability to track KPIs, analyse trends, and implement improvements.
Shift & Resource Planning – Experience organizing schedules for 24/7 operations, including rotations.
Process & Quality Management – Familiarity with ITIL practices and continuous improvement methodologies.
Decision-Making Under Pressure – Capability to resolve issues quickly and effectively in high-demand situations.

Desirable skills/knowledge/experience:

Strong experience in a similar role.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
ITSM Certification such as ITILv3 or ITILv4.
Bachelor’s Degree level in education.
Strong knowledge in capacity management, resource planning, reporting & analytics.
Experience working with ServiceNow.

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Join us and do more of what matters. Apply online now.

Job Type: Permanent
Location: Letterkenny, Co. Donegal (Onsite – with flexibility on hybrid model once training has been completed).
Working Model: 24/7 cover

Are you keen to kick start your career in the IT space?
Ready to join a global company in Donegal where you can shape your career, gaining access to endless learning opportunities?

Join TCS as a Helpdesk Associate!

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Making a Real Impact – Your work ensures thousands of enterprise users stay productive, helping global businesses deliver critical projects without disruption.
Growing with Technology – You’ll gain hands-on experience with cutting-edge tools and enterprise platforms, building skills that keep you ahead in the tech industry.
Thriving in a Supportive Team – Join a collaborative team of over 100 professional team members, where knowledge-sharing and mentorship help you learn and succeed every day.

The Role
As a Helpdesk Associate, you’ll play a vital role in ensuring smooth technology experiences for all enterprise users. Your support will directly enable teams to stay productive and deliver critical projects without disruption.

In this role, you’ll be part of a strong, collaborative team of over 100 professionals, working together to deliver exceptional enterprise support. The position includes a rotation of evening, night, and occasional weekend shifts, ensuring balanced coverage while supporting global operations. Role will require shifts covering 24/7 service.

You’ll have the opportunity to:

Work with global customers in sectors such as finance, healthcare, manufacturing, and technology.
Support cutting-edge enterprise tools and platforms, including cloud services, collaboration suites, and security technologies.
Gain exposure to large-scale IT environments, learning best practices in service delivery and incident management.
Collaborate with experienced technical teams, giving you insight into advanced troubleshooting and enterprise-level solutions.
Contribute to digital transformation initiatives, helping organizations adopt modern technologies and improve efficiency.

This role is not just about resolving issues—it’s about being a trusted partner in delivering seamless technology experiences that power business success.

Your responsibilities:

Be the first point of contact for IT-related queries through phone, email, or our support portal, ensuring a helpful and welcoming experience.
Record and organize requests in the IT service management tool, making sure issues are prioritized appropriately.
Assist with troubleshooting hardware, software, and network concerns, guiding users toward quick solutions.
Provide clear, step-by-step support for common tasks like password resets or application access.
Work collaboratively by passing more complex issues to specialist teams when needed, following agreed timelines.
Keep accurate notes of actions taken so colleagues can easily follow up if required.
Support user access needs, including account setup and permissions, while maintaining security standards.
Help with password and authentication support, ensuring users can access systems smoothly.
Contribute to our knowledge base by updating articles for frequently asked questions.
Stay alert to system notifications, addressing potential issues early and informing teams of critical events.
Communicate professionally and empathetically, focusing on positive user experiences.
Aim for timely resolutions and high satisfaction, working toward team performance goals.
Maintain strong performance standards, supporting service quality and reliability.

Your Profile
Essential skills

Strong Communication Skills – Ability to explain technical concepts clearly and professionally to non-technical users.
Basic IT Troubleshooting – Familiarity with diagnosing and resolving common hardware, software, and network issues.
Customer Service Orientation – Empathy and patience when handling user queries and concerns.
Knowledge of Operating Systems – Understanding of Windows predominately.
Documentation Skills – Ability to maintain accurate records and update knowledge base articles.
Time Management & Prioritization – Managing multiple requests efficiently while meeting SLAs.

Desirable skills/knowledge/experience:

Experience with Ticketing Systems – Ability to log, track, and update incidents in ITSM tools (e.g., ServiceNow, Jira).
Account & Access Management – Handling password resets, MFA, and user permissions securely.
Understanding of Enterprise Applications – Exposure to tools like Microsoft 365, collaboration platforms, and business apps.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
ITSM Certification such as ITILv3 or ITILv4.
Bachelor’s Degree level in education.

Join us and do more of what matters. Apply online now.

General Manager
Co. Donegal

Job Reference: VAC-13594

Hours – Full-time, 40 hours per week (Flexible)

Annual Salary: €50-58k per year DOE

Our client is a long-established hospitality venue with a reputation for quality service and memorable guest experiences. The business combines dining and events.

Joining means working in a supportive, close-knit environment where high standards, attention to detail and genuine care for guests are at the heart of what they do. You’ll be part of a workplace where no two days are the same, and where you can take pride in contributing to special occasions and everyday moments alike.

Role Objective:

The General Manager has accountability for the overall success of the business. Manage and oversee the full

operation of the premises – includes Front of House/Kitchen/the building and the grounds and ensuring

standards are high and ensuring all financial and guest standards objectives are achieved.

Support will be provided by the Company Accountant/Marketing and HR Department to carry out the role.

Training will be provided from an external source to help with the General Manager position.

What You’ll Do:

· Manage and lead all staff and ensure their roles are being carried out efficiently while keeping high levels of staff satisfaction – Departments under the responsibility of the GM to include Kitchen/Front of House/Bar/Housekeeping/Marketing/Finance/Landscaping and Maintenance.

· Completing a roster for all Departments and signing off for the week ahead.

· Evaluating staff performance on a regular basis – performing staff appraisals. Identify staff training needs and ensure that these are completed and that all training is recorded.

· Working closely with all Heads of Department to sort out any issues within those departments.

· Ensure that Human Resources needs are fulfilled – positions should be filled in a timely manner and in line with the needs of the business.

· Ensure compliance with all legal and regulatory requirements in relation to HR.

· Ensuring Sales and profitability targets are met for all departments – Sales targets and GP margins to be met – this will include making sure that stock takes for both bar and kitchen are done accurately on a monthly basis as these are vital for measuring margins.

· Ensuring that Wages targets are met within all departments.

· Analysing sales levels and profitability – reviewing customer numbers/average spend/ensuring both are maximised.

· Control the costs of the business as a whole and ensure they are kept at a minimum while keeping the high standards. Operations, Marketing and Events:

· Ensuring that all Management Reporting software (and any other software used for the business) is up to date and that all details are recorded on the systems – this includes making sure that all users are adequately trained.

· Co-ordinating closely with Marketing to identify the areas that need to be promoted to achieve financial targets. This will include quarterly planning for Marketing of the business and reviews of previous campaigns to analyse the results. This will be carried out with our Marketing Department.

· Ensure there is a focus on guest satisfaction- this will include analysing and responding to reviews and complaints on a weekly basis.

· Doing walk arounds of the business during operations on a weekly basis or whenever it is felt necessary.

· Identifying areas where the business can develop and explore ways to do same.

What You’ll Bring

You will have significant experience (5+ years) in a similar GM type role ideally within a similar establishment in the hospitality sector – ideally in a Hotel or Standalone restaurant setting.

Note: Only applicants with existing legal rights to work in Ireland can be considered.

How to Apply:

Please send your full and up to date CV along with a cover note or email to our Multi-Sector team.

Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland and only suitable applicants may be contacted.

3D Personnel is operating as an Employment Agency and Business.

Equality is at the forefront of our operation and we provide equality of opportunity to everyone.

You can review our Privacy Policy on the home page of our website

Commercial Administrator
Location: Co. Donegal (Office-based, approx. 36 mins from Letterkenny)
Contract: Permanent | Full-Time
Sector: Production / FMCG/Sales
Ref: VAC-13618
Package: Competitive, commensurate with experience

We’re proud to be working with a well-known and respected production company that operates across the UK & Ireland. Known for their quality, values, and being an Employer of Choice, they’re now looking to recruit a Commercial Administrator to join their Commercial Team at their impressive facility in rural Co. Donegal. This role supports the Commercial Account Manager and the wider commercial team in managing key customer accounts, including both own-label and client-label products. The successful candidate will provide essential administrative support to ensure the smooth running of commercial operations and will be integral in supporting the success of our retail partnerships.

Measurable Outputs:

Timely and accurate maintenance of customer account records, including pricing, promotions, and sales data.

Successful coordination and administrative support for product launches and promotional activities.

Generation of accurate sales and market performance reports for the Commercial Account Manager.

Effective communication and resolution of customer queries and administrative issues.

Efficient completion of general administrative tasks that support the commercial team.

Key Roles & Responsibilities Detail

General Administrative Support:

Provide comprehensive administrative support to the commercial team, including diary management, meeting coordination, and minute-taking.

Assist with the preparation of presentations, proposals, and other documents required by the Commercial Account Manager.

Manage filing systems and ensure all documentation is well-organised and easily accessible.

Handle incoming communications, including phone calls and emails, and direct queries to the appropriate team members.

Organise travel arrangements and accommodations for the commercial team as needed.

Account Administration and Data Maintenance:

Maintain up-to-date and accurate records for all customer accounts, including pricing, promotional activities, and sales performance.

Update and manage internal databases to ensure all commercial data is current and easily retrievable.

Ensure customer-specific requirements and requests are logged and communicated effectively within the commercial team.

Monitor and track changes in customer pricing agreements, ensuring all adjustments are accurately recorded and implemented.

Product Launch and Promotion Coordination:

Assist in coordinating product launches and promotional campaigns, ensuring all administrative tasks are completed on schedule.

Support the Commercial Account Manager in preparing relevant documentation and tracking promotional performance.

Liaise with marketing, production, and logistics teams to ensure all aspects of product launches are aligned with customer expectations.

Assist in the creation and distribution of promotional materials and product samples to customers as part of launch initiatives.

Reporting and Analysis:

Prepare and distribute sales reports, market analysis, and other performance data to support strategic decision-making.

Provide insights and recommendations based on data trends to assist in account management.

Compile data for internal performance reviews, identifying key areas of success and potential improvement.

How to Apply

If you’re ready to bring energy, precision, and growth to a thriving business, send your CV and a short cover note/email to our Multi-Sector Recruitment Team.

Please note: Only candidates with existing legal right to work in Ireland/UK can be considered at this time.

3D Personnel is operating as an Employment Agency and Employment Business.
We’re committed to equality and diversity in all our recruitment practices.
To find out how we process your data, see our Privacy Policy on our website.

FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to both our clients and our 1500 employees. Our philosophy of continued learning and development, an unwavering commitment to diversity – in all its forms – and our vibrant social culture continue to make us a workplace of choice.

We operate a hybrid working model, meaning employees can split their time between our offices and their home while still ensuring clients’ needs are met. We currently have opportunities within our Letterkenny office for experienced KYC Associates.

Experience required within this team:
– Minimum of two years’ hands-on, day-to-day KYC experience within (or working in partnership with) an Investment Bank (clearly demonstrated, directly relevant retail experience may also be considered).
– Proven experience in undertaking direct client-facing engagement and outreach activity.
– At least C1 level proficiency in English.

What you can expect in this role:
– Daily interaction and liaison with field representatives to gather all regulatory information and mandatory documentation to successfully complete KYC due diligence.
– Interpreting and implementing global AML KYC policies to mitigate potential risks on behalf of a range of Investment Banks.
– Delivering a flexible Maker/Checker KYC function across regulatory required reviews, including Quality Assurance checks and feedback for all work completed by peers.
– Performing detailed Sanctions Screening and PEP reviews, utilising a range of trusted industry sources.
– Review and analyse financial crime triggers using a risk-based approach and documenting recommendation to maintain/deny client relationship.
– Managing all escalations in a timely fashion, ensuring exceptions to policy are packaged clearly and succinctly for internal compliance review.
– Identifying key risks, whether stated or not, and manage to resolution or escalate accordingly.
– Building and maintaining a strong, effective relationship with our clients.

Skills beneficial to this role:
– You will need exceptional interpersonal and communication skills in your new role as a KYC Associate.
– You should be resilient in the face of pressure with the ability to work in a demanding environment with an organised and structured approach.
– Your new role will require you to be equally focused on the speed and quality of your output.
– As a vendor working directly with International Investment Banks, strong stakeholder relationship building skills will be key to your success.

FinTrU reserves the right to apply additional shortlisting criteria during the recruitment process.

We are a flexible workforce and, as part of our commitment to client satisfaction, employees may be assigned to projects that extend beyond their core specialisations. We provide comprehensive training and support to facilitate successful performance and career advancement.

At FinTrU, we are passionate about our people, and we recognise that the company is driven by our employees who live the company values and demonstrate ambition with humility. To continue to attract, develop, and retain the very people that make up our DNA we are committed to investing in supporting you to fuel your continuous professional development journey.

Minimum Annual Salary: €35,000

If you need support in completing the application or if you require a different format of this document, please get in touch with us with the subject line: “Application Support Request”.

Job Type: Permanent
Location: Letterkenny GDC, Co. Donegal
Mode of Working: (Hybrid 3 days onsite per week)

Can you develop, optimise and manage data infrastructure, enabling data-driven solutions?
We have a great opportunity for you – Power BI Developer!

-Grow your career while being exposed to the latest technologies.
-Be part of an exciting team where you will be challenged every day.
-Lead projects and inspire both colleagues and stakeholders.

Join a global tech leader right here in Donegal.

With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as “Workplace of the Year” by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.

The Role

TCS seeks a skilled Power BI Developer who will play a pivotal role in the design and implementation of BI reporting solutions that provide actionable insights to drive business decisions for our client.

Your responsibilities will encompass collaboration with cross-functional teams to define key metrics, create audience personas and design insightful dashboards. You will be at the forefront of driving innovation and leveraging the power of data analytics to solve real-world problems, drive business growth, and create value.

Your responsibilities:

-Design, build, enhance and maintain dashboards in an enterprise environment.
-Collaborating with the business users to discover and visualize insights which can drive actions.
-Design prototypes to promote the value of data visualization and encourage customer journey discussions.
-Identify, cleanse and transform data from a variety of sources (structured and unstructured data).
-Contribute to and enforce governance, standards and best practices to manage the processes, technology and data for visualization and analytical applications.
-Work independently, show creativity and a commitment to obtaining the results required.
-Manage multiple tasks and meet deadlines in a dynamic work environment.
-Supporting team and end-users as an SME (Subject Matter Expert) through troubleshooting, recommending solutions and identifying opportunities to solve business problems through BI.

Your Profile
Essential skills/knowledge/experience:

-Highly proficient in Microsoft Power BI (Primary) with a good familiarity with Tableau.
-Solid relevant experience in BI specifically with Microsoft Power BI.
-Flair for designing and delivering dashboards, scorecards and data stories.
-Strong analytical skills, including a thorough understanding of how to interpret business needs and translating them into application requirements.
-Experience working with many sources of data (file based, SQL, NoSQL, cloud, etc.).
-Proficiency in SQL and connecting to various data source platforms such as Oracle, Redshift, Azure, etc.
-Comfortable working with advanced PBI DAX Measures and Calculations.
-An ability to pick up existing reports, understand how they function and make enhancements as necessary.
-Proficiency in Python.
-Experience using Power Apps.
-Strong understanding of ETL / data quality, data profiling and cleansing practices.
-Good knowledge of report publishing framework.
-Excellent presentation, written and verbal communication skills. Ability to communicate effectively and confidently with users, team members, and management along a wide spectrum of technical abilities.
-Must be able to clearly document functional requirements and technical solutions.
-Ability to manage competing priorities through effective communication and time management skills.

Desirable skills/knowledge/experience:

-Experience with AWS / Azure Cloud Services.
-Sound understanding of database theory and data model optimization.
-Experience in the Financial Services industry.
-Experience of delivering analytics projects through the Agile framework.

Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:
Application Process Online application: You can apply directly via www.tcscareers.ie or through Indeed or LinkedIn by uploading your CV. In case you wish to submit your application via another format like audio/video, please contact fiona.harvey@tcs.com
Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity.

Join us and do more of what matters. Apply online now.

H.R. Generalist/Business Partner

Donegal

Permanent Role

Competitive Salary

Our client was established 25 years ago and they produce innovative food products supplying the biggest and best grocers, convenience stores, and food outlets throughout the UK, Ireland, and international markets.

The Role:

As their new HR Generalist, you will serve as a trusted Business Partner, providing guidance and support to managers and employees on all HR processes, policies, and initiatives.

This hands-on role offers variety, challenge, and the opportunity to make a real impact in a fast-paced environment. If you would like to make a difference in a dynamic and ambitious food business, now is the time to join them as a H.R. Generalist/Business Partner and help take the business to the next level.

Key Responsibilities:

· Business Partner to provide guidance and support to managers and employees on all HR processes, programmes, policies, and initiatives.

· Timely and accurate administration of all HR activities e.g. written correspondence, record keeping, filing etc.

· Maintaining and improving the HR Management System, including reporting of all HR metrics.

· Liaise with payroll to prepare the weekly/monthly pay along with any staff pay items linked to recruitment, internal promotions, leavers etc.

· Administration of pension and death in service benefits – starters, leavers, annual renewals, employee queries.

· Manage employee relations matters including dispute resolutions, disciplinary reviews, grievances, absence.

· End to end management of the recruitment process from developing job specs/adverts, through to shortlisting of candidates, interviews, selection, job offers, inductions and new starter paperwork for all departments.

The successful candidates will possess the following:

· A third-level HR qualification or a CIPD qualification

· At least four years of human resource management experience preferred.

· Experience in a generalist role, ideally within a manufacturing, or similar, environment.

· Excellent verbal and written communication skills.

· Excellent interpersonal, negotiation, and conflict resolution skills.

· Excellent organisational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Ability to prioritise tasks and to delegate them when appropriate.

· Ability to act with professionalism, and confidentiality.

· Thorough knowledge of employment-related laws and regulations in Ireland.

· Proficient with Microsoft Office Suite or related software.

· Strong communicator with the ability to motivate, influence and interact with all levels of the business.

Additional Information:

· Location: Donegal

· Contract: Permanent

· Salary: Competitive

· Reference: VAC-13580

· Be part of a globally connected business with a rich heritage and bold vision for the future.

· Work alongside a supportive and dedicated team who value innovation and teamwork.

· Contribute to meaningful projects that directly impact the growth and success of the company.

· Applicants must have the legal right to work in Ireland.

How to Apply

Ready to Make Your Mark?

This is more than just a job—it’s an opportunity to shape the culture and trajectory of a growing business. If you’re ready to embark on this rewarding journey with us, please submit your CV and cover letter today.

3D Personnel is operating as an Employment Agency and Business.

Equality is at the forefront of our operation and we provide equality of opportunity to everyone.

You can review our Privacy Policy on the home page of our website.

Accounts Administrator / Bookkeeper
Location: Letterkenny

A well-established and growing construction company in Letterkenny is looking for an experienced Accounts Administrator / Bookkeeper to join the team. This is an excellent opportunity for a detail-oriented professional to contribute to a dynamic and fast-paced business.

Key Responsibilities:

General office administration, including handling telephone calls and messages
Posting purchase invoices and maintaining creditor payments
Bank reconciliations
Processing monthly returns
Managing subcontractor payments and RCT returns
Processing employee payroll using Sage
Requirements:

1-2 years of experience in a similar role
Proficiency in Sage payment software
Strong written and verbal communication skills
Ability to work both independently and as part of a team
Excellent time management and efficiency skills
Fully confident in using Microsoft Office
Punctual, reliable, and highly organised
This is a great opportunity to join a well-established company with a strong reputation in the construction industry. If you are looking for a role where you can develop your skills and grow within a supportive team, we’d love to hear from you.

Additional Information:

· Competitive negotiable salary

· Full-Time Perm Contract

· REF: VAC-13578

How to Apply:

Please send your full and up to date CV along with a cover note or email to David/Robert in our Multi-Sector team in order to apply for this role.

Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland.

Our team has many decades of recruitment experience and we provide our clients with a comprehensive service to supply and manage their workforce needs.

Currently we have offices across Ireland and U.K.

It is 3D Personnel’s policy to work closely with both our clients and candidates in order to build strong, mutually beneficial and lasting relationships.

For a full list of jobs, we currently have available please visit https://www.3dpersonnel.com/jobs/

3D Personnel is operating as an Employment Agency and Business.

Equality is at the forefront of our operation and we provide equality of opportunity to everyone.

You can review our Privacy Policy on the home page of our website.

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