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Customer Service Agent

  • CREGG Recruitment
  • Galway

To apply for this job email your details to agnieszka@cregg.ie

Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘People Person’ and provides a professional and customer-focused skill set.

The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

 

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Handling a high volume of calls
  • Communicating with customers via on the phone, email, live chat, or face-to-face.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

Skills and Experience required

  • Gained at least one years’ relevant experience preferably in a customer service environment.
  • Have good communication skills with an excellent telephone manner.
  • Have demonstrated a good working knowledge of Excel and Word.
  • Organised, diplomatic and a good team player.
  • A proven ability to work to targets and timelines.

Terms

  • Hours: 39 hours per week – 9:00 am to 6:00 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
  • Required to work Saturdays and Public Holidays (rotational basis)
  • Permanent contract subject to 6 months probation

To apply for this job email your details to agnieszka@cregg.ie